The Information Technology professionals at Valley Networks bring decades of expertise in IT support to our clients for the purposes of managing and maintaining their digital infrastructure and supporting their day-to-day operations.
Valley Networks leverages the latest technologies to ensure that your network and informational systems function smoothly in a secure environment. We spend our off-hours learning about the latest technologies, applications and security suites so you don't have to.
Like every other competitor in this business, we do all of the nuts and bolts stuff that keep things humming and client employees working and productive.
But we surpass them in two ways: Service and security.
Although the technology is important, we never lose sight of the fact that at the end of the day, this business is about people — and more to the point, keeping them happy.
So we go out of our way to deliver on it: our phones are answered live we respond to support requests in minutes you will have a dedicated support engineer who knows your operation and your staff we will regularly stop-by to check in and see if there's anything we can do.
Our network security is superior in a few ways. Two highlights: We utilize a security suite called EventTracker which monitors the server logs in real-time and alerts us the moment any suspicious activity is detected. Not the next day or in a report at the end of the month – the moment it happens. On top of that, we use the very latest in malware protection with SentinelOne it's the next-level concept in the technology.
We also have a 'white-hat' hacker on staff that will analyze your security, improve it and then regularly penetration test it, looking for potential flaws.
Moreover, there's the comprehensive nature of our support agreements. My goal is to have our clients view us as an extension of themselves, as if we're simply another employee of their organization.
So I treat our clients the way I'd want to be treated I try to view everything through their eyes. You will not find us trying to hit you with extra invoices and charges and fees, because that's not what I'd want done to me. In fact, that would make me a little… agitated. I get it.
As a client with a Support Agreement with us, you receive unlimited on-site and remote support, you're entitled to purchase all hardware at cost, with delivery, setup and data migration included. And that includes the big projects, like server upgrades and migrations. Need help with your VOIP network, security cameras or door-access system? Included.
My proposition is value, and Valley Networks delivers on it.
John Mattaboni Owner & Director of Client Satisfaction
US (Bethlehem, PA) based business providing IT support services. Website includes details of services provided, work examples, "meet the team" information, testimonials, associations, certifications gained, full contact details.
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